Traveler is lost at a crossroads

Frequently Asked Questions

What's an eSIM?
Installing and using an eSIM
What is a prepaid eSIM?

An eSIM (embedded SIM) is a digital SIM card that is embedded in your device. It allows you to activate a cellular plan from your carrier without having to use a physical SIM card.

What is the difference between an eSIM and a physical SIM card?

The main difference between an eSIM and a physical SIM card is that an eSIM is embedded in your device, while a physical SIM card is a separate card that you insert into your device.

Can you have an eSIM and physical SIM?

Yes, many smartphones nowadays support dual SIM functionality, which means you can have both an eSIM and a physical SIM card active simultaneously. This allows you to use two different phone numbers or mobile plans on the same device.

Can I transfer eSIM to another phone?

Yes, you can transfer an eSIM to another phone. However, the process for doing this varies depending on the carrier and device. In general, you’ll need to contact your carrier and request that they transfer your eSIM to the new phone.

How does eSIM work?

eSIMs work by using a small chip that is embedded in your device. This chip stores the information that is needed to connect to a cellular network. When you activate an eSIM plan, the information from the plan is downloaded to the chip.

Does eSIM support Wi-Fi calling?

Yes, eSIM technology supports Wi-Fi calling on compatible devices. Wi-Fi calling allows users to make and receive calls over a Wi-Fi network using their.

How long does eSIM take to activate?

The activation time for eSIM can vary depending on the carrier and the device. In most cases, the activation process takes anywhere from a few minutes to a few hours. However, there are some cases where the activation process can take longer.

How do I troubleshoot eSIM problems?
  1. 1. Make sure that your device is compatible with eSIMs.
  2. 2. Check to see if your eSIM plan is active.
  3. 3. Restart your device.
  4. 4. Contact your eSIM provider for support.